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 Post subject: Kudo's to the staff at Satellite Reservations Offices
Unread postPosted: Thu Jan 16, 2014 9:14 am 
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Senior Virtual Ranger
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Joined: Sat Jan 29, 2005 12:52 pm
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Location: My business...
I made 2 bookings within a short period of time for Kruger, Augrabies and Kgalagadi, plus a call that turned out to be on the wrong date and ones to amend bookings.

I simply went down the list of telephone numbers until I got an answer and got through to Main Reservations in Pretoria, Reservations House in Pretoria and Johannesburg and Cape Town Tourism.

In all instances I was helped professionally and quickly. 8) All our bookings went as good as seamless.

Especially this morning with bookings opening for December/January. We got exactly what we wanted so that was an added bonus, but even if we didn't, service was as good as I'm used to in Europe.

Hoping there is a way of passing on the compliments to each individual office? :gflower:

(Sorry, I'm getting confused whom I called when. :lol: )


Last edited by Guinea Pig on Thu Jan 16, 2014 10:29 am, edited 2 times in total.

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 Post subject: Re: Kudo's to the staff at Satellite Reservations Offices
Unread postPosted: Thu Jan 16, 2014 9:26 am 
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GP,

I have to agree those satellite office staff are stunning!! :thumbs_up:

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 Post subject: Re: Kudo's to the staff at Satellite Reservations Offices
Unread postPosted: Thu Jan 16, 2014 9:46 am 
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Just got my December KTP booking at my favourite satelite office although the staff are razzled this morning, but I got the usual legenfary service. :thumbs_up:

Well done Elize!

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 Post subject: Re: Kudo's to the staff at Satellite Reservations Offices
Unread postPosted: Thu Jan 16, 2014 10:21 am 
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I was helped by Corienne this morning and as frazzled as she was, the bookings and payments were done right first time in less than 30 minutes. 8) Bookings because you have to book and pay separately for each park, in this case Augrabies and Kgalagadi.

Overall stunning service.


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 Post subject: Re: Kudo's to the staff at Satellite Reservations Offices
Unread postPosted: Thu Jan 16, 2014 11:15 am 
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Junior Virtual Ranger
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Joined: Mon Mar 23, 2009 4:15 pm
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Location: Kyalami, South Africa.
GP - I always use Reservation House at Heathway Centre, near Cresta, in Johannesburg/Randburg. I sometimes phone, but usually go in person to see them (luckily I'm not too far away!). I have a wonderful relationship with one particular person there and she always goes the extra mile for me.

Great service, always.

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Mopani 18-20 Oct 2014
Shingwedzi 20-22 Oct 2014
Punda Maria 22-25 Oct 2014

KTP May 2015


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 Post subject: Re: Kudo's to the staff at Satellite Reservations Offices
Unread postPosted: Thu Jan 16, 2014 12:37 pm 
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Thanks for taking the time to post these compliments :thumbs_up:

I will pass them on. I am sure they will be appreciated. Today is a "hectic" day for reservations although it seems they are doing a sterling job and are fully in control :wink:

Well Done to all :clap: :clap: :clap:

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Rose
*Travel Slowly *Stop Often *Learn as much as you can *Relax and Enjoy!


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 Post subject: Re: Kudo's to the staff at Satellite Reservations Offices
Unread postPosted: Thu Jan 16, 2014 2:17 pm 
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Joined: Tue Apr 16, 2013 11:00 pm
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Location: Cape Town
Yup Kudos to the guys

Got hold of them after 50 minutes, they were cool as can be.

Must say though SANPARK's staff in general are awesome.
Lady at Tamboti, (Her name eludes me at the moment) just top notch.


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 Post subject: Re: Kudo's to the staff at Satellite Reservations Offices
Unread postPosted: Fri Jan 17, 2014 6:52 am 
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Senior Virtual Ranger
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Joined: Mon Nov 30, 2009 9:21 am
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I concur with the Kudo's to the staff at the Satellite offices. In particular the Fairie Glen Satellite office - they provide fast, friendly and efficient services.

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 Post subject: Re: Kudo's to the staff at Satellite Reservations Offices
Unread postPosted: Sat Jan 18, 2014 10:07 pm 
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:thumbs_up: Thanks Grantmissy - I have let them know.

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*Travel Slowly *Stop Often *Learn as much as you can *Relax and Enjoy!


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