I find it quite perplexing that one should so often see how people have problems in either obtaining membership of wildcard or to renew it , or to receive the card after applying for a new one. And that the same type of problems keep on recurring
I am also currently experiencing problems in renewing my wildcard . My card expired on 23rd March and when I go online to renew it , firstly I have to login , and then confirm all my details ( they have not changed ) . But one of the compulsory fields to complete is my passport number - this despite having verified and reverified my SA identity number . Then I am required to enter my partners ID number , but every time I submit it , somehow , somewhere it does not match with some unknown number somewhere on file
And the whole darn thing freezes up , and I have to start up all over again .
You know , last year , I had similar problems to renew my wildcard , and in the end , I just ignored the whole shambles , and purchased a new card without any further problems .
So , my question : Is that what we have to do every time when the wildcard expires ?
That is , should one then just buy a new one - seems rather stupid to me
But , if that needs to be done , so be it of course
I can only shake my head and also
This weekend , we went to Tankwa National Park , and , because my wildcard had expired , asked the nice ladies at reception to renew my card .
First of all , apparently the number of my wildcard was not valid , and the computer kept on rejecting it .
Then , the computer program " hung -up " .
After about 20 minutes , and many abortive attempts , I was eventually asked to pay the fee - R570 for a " all-clusters couple card " .
Got my receipt and hunky-dory , I should receive my usual confirmation by e.mail , which I got today , on my return home .
Guess what ?
It appears that a NEW CARD , with NEW NUMBER is to be issued , and some time in the future ( we know it takes forever
) , I will receive my new card in the post ----- This , all according to the e.mail received .
Does anyone at Sanparks Wildcard desk actually understand and know what they are doing